How can we help

How can we help?

Here you will find all you need to know about buying from and when buying online.

Popular Questions


Free Shipping

There is a 1-2 working day processing lead-time on all products. Your order will typically arrive to you within 3-12 working days from the date of order processing. We process orders that are submitted before 5:00pm that same day, and if ordered after 5:00pm, the order will be processed the following working day.


If an item cannot be processed for any reason by the specified time, you will be contacted ASAP via email regarding same. If payment has been made by Cheque or Bank Transfer, the order will not be shipped until full payment has cleared through the relevant banking systems, this is typically, but not limited to, 7 working days. In cases where an order has not been received, we will absolutely do all we can to assist with tracing the order, but hold no liability for delayed deliveries, as shipping is handled by exterior courier companies. It is the duty of the customer to notify High5Gadgets of any damage to items in writing within 2 working days of the initial delivery date. Failure to notify High5Gadgets within this time-frame may hinder item replacement/refunds.

We ask customers to notify us within 2 working days of the expected delivery date if an item has not been received or they factually know that no delivery was attempted.


All product returns to require the completion of our RMA Request Form. This form should be returned to for processing and is accessed by clicking here.

Upon our receipt of your completed RMA Form, we will review the request and you will then be advised via email as to whether your return has been authorized or denied. Should your return be authorized, you will be forwarded full RMA details as to how to return the item. In some cases the customer will be required to contact the product manufacturer directly to authorize a return. In these instances, will advise customers of the returns procedure.

14 Day cooling off Period

Upon receipt of your goods we allow 48 hours, for you, the customer to perform what would be considered reasonable testing. If  for any reason you are unsatisfied with your purchase and wish to return it, you must submit an RMA form within this 48 hour period and return the product to High5Gadgets within 14 days. Please note, all goods must be returned in all original packaging and in a completely resell-able condition.

In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded.

In the case of digital content, the cooling-off period expires when the downloading or streaming starts.

This is in line with the “Distance Selling Directive”, so long as the packaging remains in an ‘as new’ state and the goods are in a completely resell able condition, otherwise your return may be rejected..

Goods must be returned at customers own expense.

RETURN PRIVILEGES allows customer returns based on the policies of the original product manufacturer and that of our suppliers. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the product license keys were downloaded.

Where a product is returned as unwanted, a 15% restocking fee may apply excluding all other delivery charges.


Manufacturer restrictions apply to certain products, as detailed below and as updated on occasion. Customer may obtain additional details by contacting us directly.


Customer may return most defective products directly to within fourteen (14) days of invoice date and receive, at’s option, replacement, exchange, or repair. After fourteen (14) days, only the manufacturer warranty applies.


Customers may return most non-defective products directly to, for non defective products you must notify High5Gadgets within 48 hours of receiving your product by completion of the RMA Form and return the goods within 14 working days of delivery date providing the product(s) are in there original packaging and in a completely resell able condition. Please note, this ‘cooling off period’ is not applicable to Business customers.


Certain products cannot be returned to for any reason—without exception—and in these cases, customers must contact the manufacturer directly for any needed assistance.[/toggle ]

Products that are specially ordered may be non-returnable or may have unique return restrictions on returns provided at the time of sale.

RETURN OF SOFTWARE OR DVDS at its discretion can offer refunds only for unopened and undamaged software that is returned within 7 days of receiving goods.


All non-defective and/or unwanted returned products MUST BE returned complete, including all original boxes, packing materials, manuals, blank warranty cards, special gifts and other accessories provided by the manufacturer. reserves the right to refuse the return of incomplete products or to charge a minimum fifteen percent (15%) restocking fee for returns that are accepted.


The customer is wholly responsible for the cost of shipping returned items. is responsible for the cost of shipping replacements or exchanges of returned items and will match customer’s shipping method whenever possible.


Customers are strongly advised to purchase full insurance to cover loss and damage in transit of returned items and to also use an approved, reputable carrier and shipping method that provides proof of delivery. is not responsible for any loss during the returns transit procedure.


There is absolutely no communication by phone regarding returns issues. All returns requests must be submitted using our online returns form. All queries regarding returns must be submitted through email using the provided RMA Forms.


Please click here to download the RMA Form, fill it out and then email the completed form back to us at the provided email address.

Privacy Policy

High 5 Gadgets is committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we may collect from you.

We may change this policy periodically by updating this page. Therefore, you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2014.


Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, web-logs and other communication data.

Information that you provide by filling in forms on our website, such as when you sign-up, register for information or make a purchase.

Information provided to us when you communicate with us for any reason.


On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general Internet use by using a cookie file. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

All computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your web browser which determines how to deal with cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.


The information that we collect and store relating to you is primarily used to enable us to better provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

To meet our contractual commitments to you.

To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented at the time your information was collected.


Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.


Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

Where we sell any or all of our business and/or our assets to a third party.

Where we are legally required to disclose your information.

To assist fraud protection and minimise credit risk.


You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Should you wish to receive details that we hold about you please contact us using the contact details below.


We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us using our contact form located here.


By using this site, you consent to the collection and use of information as outlined in the above documentation. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.